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Collision Repair Shop Management

Build Your Ideal Shop Management Solution with ²ÞËùÇ¿¼é RepairCenter

Tailor your collision repair management software to match your business needs. Choose from our comprehensive packages or select individual modules to create a solution that works specifically for your shop. From basic repair order tracking to advanced analytics, ²ÞËùÇ¿¼é RepairCenter scales with your operation—empowering you to enhance profitability while delivering safe, efficient repairs.

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Manage Operations Manage Repair Enhance Customer Satisfaction

Manage Operations

Improve Shop Performance With Better Business Tools

Our auto body shop software enhances business operations by delivering easy-to-use tools for managing everything from accounting to payroll and sales to cycle time.


Accounting, Invoicing & Payroll


Accounting Interfaces
  • Integrate accounting software packages including QuickBooks, QuickBooks Online and BusinessWorks
  • Get fast, accurate data transfer with our ²ÞËùÇ¿¼é RepairCenter Accounting Interface (standard)
QuickBooks & QuickBooks Online
  • Share and transfer data seamlessly
  • Create accounts receivable, accounts payable, and payments based on repair order activity
  • Assign accounting functionality between insurance partners and your customers (QuickBooks Online only)
BusinessWorks
  • Simplify the transfer of sales, accounts payable and payment information
  • Eliminate manual data entry
Invoicing
  • Provide customers with a full account of the work in progress
  • Increase transparency by offering final customer and insurance carrier bill reports detailing completed repair work and totals due
Accounts Receivable Payments Management
  • Track customer and insurer payment amounts for each repair order in a secure, hosted environment with ²ÞËùÇ¿¼é RepairCenter Payments
  • Confirm all estimate payment responsibilities
  • Certify amounts paid and dates received
Technician Flagged Payroll Reporting
  • Run reports to monitor flagged labor
  • Monitor payroll flags
  • Track flagged hours for job costing
     


Sales


Opportunity Management
  • Track, manage and close sales opportunities with ²ÞËùÇ¿¼é RepairCenter’s Opportunity Management module
  • Document customer contact information
  • Identify and follow up on walk-in customers
  • Organize information to relay to vehicle owners
     


Analytics & Reporting


Business Analytics
  • Track target profit percentages and make informed decisions with the standard ²ÞËùÇ¿¼é RepairCenter Analytics module
  • Make strategic business decisions based on proven sales, profitability and capacity
  • Verify daily work hour averages
  • Identify jobs falling under target profit percentages
Cycle Time Reporting
  • Access capacity, touch time, and cycle time reports
Cycle Time Analytics
  • Increase shop efficiency by reducing downtime and boosting touch time on active repair orders with cycle time reporting and the use of Shop Scheduler
  • Schedule vehicle drop-off times while accounting for parts lead time and shop capacity
Job Costing
  • Break down job cost data and identify inefficiencies
  • Improve under-performing areas of your business
  • Meet target profit percentages
  • Print summary reports for review with your staff
  • Organize costs by department and calculate net profits and break-even points
²ÞËùÇ¿¼é Diagnostics Reporting
Business Partner Analysis
  • Track sources and referral opportunities
  • Use partner reports to view repair order origins
Analytics Dashboards: Monitor KPIs with sales dashboards and profitability reporting
  • Monitor important Key Performance Indicators (KPIs)
  • Get sales dashboards, performance and labor sold data
  • Access profitability reporting, gross margin reports and reporting by profit center
     


Dealer & Multi-Site Operator (MSO) Management


Multi-Site Configuration
  • Get critical analytics from your desktop
  • View all shops clearly to analyze each unit’s performance, production status and accounting numbers
  • Access corporate analytics to drill down into single shop data or take broader operational views
Dealer Management System
  • Get seamless, bi-directional integration with your Dealer Management System (DMS)
  • Save time, reduce errors and bypass manual data entry for vehicle, customer and Repair Order (RO) information within ²ÞËùÇ¿¼é RepairCenter and your DMS
  • Automate RO and vehicle data transfers from ²ÞËùÇ¿¼é RepairCenter to either your ADP or Reynolds & Reynolds DMS
  • View updates to customer contact or payment information
  • Provide accurate reports on revenues generated by profitable collision repair departments
  • Position yourself for greater scalability by increasing repair facility efficiency
     

Manage Repair

Enhance Repair Workflows With Your Choice of Technologies

To expedite repairs and reduce cycle time, use ²ÞËùÇ¿¼é RepairCenter’s integrated technologies—from vehicle check-in to check-out. Featuring your choice of integrated packages or individual modules, our collision repair shop management solution can help you and your technicians complete repairs on time, every time.


Estimating


Estimating System Imports
  • Automate estimate imports from all major estimating systems
Estimate Rule Analyzer
  • Ensure estimates are correct and complete with ²ÞËùÇ¿¼é RepairCenter Estimate Rules Analyzer
  • Scan estimates for inaccuracies by comparing them against pre-set criteria
  • Identify out-of-compliance items that need review automatically before committing the estimate
     


Repair Information


²ÞËùÇ¿¼é TechAdvisor OEM Repair Procedures & Dimensions
²ÞËùÇ¿¼é TechAdvisor Parts & Labor Guides
  • Get comprehensive parts and labor information with ²ÞËùÇ¿¼é-authored parts and labor guides
ToolStore
  • Access leading third-party body shop applications from within ²ÞËùÇ¿¼é RepairCenter
  • Connect quickly to auto body shop tools, management software and more through our integrated partner network
     


Repair Management


Parts Management
  • Integrate OEConnection Parts Management modules directly into ²ÞËùÇ¿¼é RepairCenter
  • Implement the CollisionLink online parts ordering system for greater efficiency
  • Access virtually every vehicle make and model inside of ²ÞËùÇ¿¼é RepairCenter
Parts & Labor Scrubbers
  • Manage repairs by reclassifying parts and labor data according to your business needs
  • Process and complete repairs that are classified differently in estimating systems
Labor Management & Reporting
  • Increase technician awareness with our standard Labor Management module
  • Track and assign labor for increased workflow consistency
  • Print and share work orders with staff and technicians
  • Place labor by type or operation
Production Management
  • Optimize work processes with the ²ÞËùÇ¿¼é RepairCenter Production Management module
  • Track repair progress per vehicle in each department
  • Maximize the number of jobs completed daily
  • Share production schedules to prioritize jobs
  • Manage vehicle location and key dates from any mobile device (Attachment & Mobile Capabilities Module required)
Task Management
  • Identify, assess and assign tasks and activities
Shop Clock
  • Track technician repairs, work orders and hours with the ²ÞËùÇ¿¼é RepairCenter Shop Clock Module
  • Get exact labor time counts for payroll and job costing
  • Provide instant access to the latest repair reference data and procedures for all technician jobs 
     


Repair/Work Orders & Documentation


Repair Orders
  • Create virtual job files where critical information is accessible
  • View and prioritize job overview information, including labor totals, job costs and payments
Technician Work Orders
  • Help technicians easily track work orders based on their assignments
  • Print all lines assigned to your technicians
  • Provide line-by-line detail of labor totals and part descriptions
Attachments & Mobile Capabilities
  • Expedite repair cycles and boost efficiency by using ²ÞËùÇ¿¼é RepairCenter Attachments and Mobile Capabilities to document repair orders
  • Attach photos, PDFs, text documents, videos, audio files and invoices to any repair order
  • Upload attachments directly to RepairCenter Jobs from your mobile device
     


Scheduling


Repair Scheduling
  • View repair scheduling by shop capacity and parts lead time for different vehicle makes and calculate estimated delivery time for each automobile
  • Use Standard Scheduler for all new repair orders scheduled, based on shop capacity and parts lead time
  • Manage repair shops running on multiple shifts with Multiple Scheduler
  • Use Fastlane Scheduler for scheduling small jobs
     

Enhance Customer Satisfaction

Build Customer Loyalty & Drive More Referral Business

Our customer satisfaction indexing (CSI) tools and online repair status updates provide a quick, clear and streamlined communication channel between auto body shops and vehicle owners. Simply select the integrated packages or individual modules that meet your business and service needs, and we’ll do the rest.


Customer Communication


Online Repair Status
  • Keep customers updated using text messages and email
  • Send vehicle progress alerts to primary contacts
  • Email vehicle owners information on repair status, job progress, expected delivery date and more
  • Use the auto-trigger option when there is a vehicle department change during the repair

Customer Communication
  • Provide email updates on the repair, including any notes, attachments and final bills
     


Customer Engagement


Customer Engagement Tool (CSI)
  • Get accurate, impartial customer satisfaction data and customized, dynamic reporting tools
  • Improve customer experiences while building customer satisfaction and brand loyalty
  • View customer survey data and make informed decisions
  • Grow your business through stronger referrals
     

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